Luludew Boutique Service Terms & Conditions
Welcome to Luludew! We’re so happy to have you as part of our cloth diapering family. Our goal is to make your sustainable diapering journey simple, comfortable, and stress-free. Below you’ll find our terms, written with care so you know exactly how our service works and what you can expect from us.
Automatic Monthly Billing
Our service works like a gym membership. Your fee covers your spot on our route, the care of your diapers, and our specialized process that diverts waste from landfills. Your card will be billed monthly until you let us know you’d like to cancel. If you purchase a long-term package, we’ll pause billing until package expires. You’ll then move to monthly billing once package ends.
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Each payment covers one month of service, which includes the pickup of your soiled bag, professional washing, sorting, packing, and redelivery of fresh diapers.
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To cancel, please email us at least 7 days before your next billing date.
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Our office hours are Monday–Friday, 9am–3pm. We are closed weekends and will respond to emails beginning on Monday.
Vacation Service
We know families travel! While you’re away, your weekly fee stays the same to hold your spot in our service and keep your diaper inventory reserved just for you.
You have two options while on vacation:
- Take your cloth diapers with you: We can even send you easy wash instructions.
- Switch to paper diapers at no extra cost (quantities based on your service plan).
Please let us know at least 7 days before your trip if you’d like paper diapers.
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If you’ll be away for more than 1 month and wish to pause billing, we’ll pick up all diapers from your home and pause your account until you return.
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Holds shorter than 3 weeks are billed as normal.
Cancellation
We hope you’ll stay with us for the long run, but if you do need to cancel:
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Notify us at least 1 week before your final service date.
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All items (pail, bags, diapers, covers, inserts, etc.) must be returned on your last pickup day.
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Missing items will be billed at retail prices.
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If you wish to keep items, just let us know and we’ll charge your account at a discounted rate for items you wish to keep.
Refunds
We do not offer cash or credit card refunds, but we’re happy to provide store credit for any unused funds on your account (after deducting free items or promotions you’ve received from long-term packages).
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The first 4 weeks of service are non-refundable and cannot be applied as store credit.
Starting Service
We give you a 3-week grace period from the day you receive your first set of diapers to begin service. Once you start using them, we’ll add you to your delivery route so you always have what you need.
Inventory & Sizing
To ensure uninterrupted service, we maintain two complete sets of diapers for your baby: one set at your home and one set at our facility. This system helps ensure you always have an adequate supply on hand.
Our diaper service operates on a simple inventory rotation system. When we receive your diaper bag, we count the diapers returned, and the following week you will receive that same quantity back as part of your regular rotation.
If you need to increase your diaper quantity, please contact us and we can increase your rotation to up to 90 diapers at no additional charge. Requests for increased quantities will be accommodated for two (2) rotation cycles. After that period, to prevent excess inventory or stockpiling, we will resume sending only the quantity of diapers counted from the previous week’s return. If you require more than 90 diapers in your regular rotation, additional diapers may be provided for a small added fee.
If your baby is ready to move to the next size or you need to adjust your diaper supply, please notify us by email or phone with at least two (2) business days’ notice. We will collect all inventory in the current size and replace it with the next appropriate size.
Support
We offer a complimentary diaper fit class via Zoom to help with any fit or leak concerns. You can sign up here: luludew.com/classes-and-events.
Delivery Reminders
We send two text updates on delivery day: one when the driver starts the route and another when your delivery is complete. We recommend setting a phone reminder as well, since texts aren’t always guaranteed.
Missed Pickups
If your soiled diapers aren’t out for pickup, we’ll still leave your clean set.
To keep your service running smoothly, you can:
- Drop the missed bag at our facility during business hours.
- Schedule a $30 mid-week pickup.
- Do nothing if you have enough diapers at home, the following week we’ll only pick up your soiled diapers and will not drop off a new set.
Lost or Damaged Diapers
Please make sure your delivery spot is secure. Lost or stolen diapers will be billed at replacement cost. Damaged or compromised diapers (from missed pickups or improper washing) will also be billed.
Gift Cards & Store Credit
Gift cards can be used for service or products on our site. If you cancel with remaining funds, they’ll be issued as store credit.
Multi-Unit Buildings
We’re happy to deliver to locked buildings with a key, code, or scanner. Without access, we’ll leave diapers at the main gate. Please note that lost/stolen items will be billed.
Minimum Commitment
Our service has a 4-week minimum so you can truly experience the benefits of cloth diapering. The initial 4 weeks are non-refundable.
Our Promise to You
We’re a small, boutique company committed to making your diapering experience easy, reliable, and personal. As a small business, we believe businesses like ours are part of what makes communities stronger. Small businesses are built on relationships, trust, and the opportunity to provide care that goes beyond a transaction. We’re honored to support local families and grateful for the opportunity to be part of your parenting journey.
To us, every family matters. You are never just an account number or another delivery on a route. Each client is an important part of our growing community, and we strive to provide thoughtful, attentive service tailored to your family’s needs. Whether you have a question, need to make an adjustment, or simply want guidance along the way, we are always here to help.
We are human, and while we work hard to provide consistent and dependable service, mistakes can occasionally happen. If we ever fall short, please know that we genuinely care and will do our best to make things right. Your trust means everything to us, and we are committed to listening, communicating openly, and finding a fair solution whenever issues arise.
We love helping families make sustainable choices and creating a diapering experience that feels simple and supported from start to finish.
By starting service, you authorize Luludew to charge your card for recurring monthly payments until cancellation is requested, and you acknowledge and agree to these Terms and Conditions.