Luludew Boutique Service Terms & Conditions
Welcome to Luludew! We’re so happy to have you as part of our cloth diapering family. Our goal is to make your sustainable diapering journey simple, comfortable, and stress-free. Below you’ll find our terms, written with care so you know exactly how our service works and what you can expect from us.
Automatic Weekly Billing
Our service works like a gym membership. Your fee covers your spot on our route, the care of your diapers, and our specialized process that diverts waste from landfills. Your card will be billed weekly until you let us know you’d like to cancel.
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Each payment covers one week of service, which includes the pickup of your soiled bag, professional washing, sorting, packing, and redelivery of fresh diapers.
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To cancel, please email us at least 7 days before your next billing date.
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Our office hours are Monday–Friday, 9am–3pm. We are closed weekends and will respond to emails beginning on Monday.
Vacation Service
We know families travel! While you’re away, your weekly fee stays the same to hold your spot in our service and keep your diaper inventory reserved just for you.
You have two options while on vacation:
- Take your cloth diapers with you: We can even send you easy wash instructions.
- Switch to paper diapers at no extra cost (quantities based on your service plan).
Please let us know at least 7 days before your trip if you’d like paper diapers.
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If you’ll be away for more than 3 weeks and wish to pause billing, we’ll pick up all diapers from your home and pause your account until you return.
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Holds shorter than 3 weeks are billed as normal.
Cancellation
We hope you’ll stay with us for the long run, but if you do need to cancel:
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Notify us at least 1 week before your final service date.
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All items (pail, bags, diapers, covers, inserts, etc.) must be returned on your last pickup day.
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Missing items will be billed at retail prices.
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If you wish to keep items, just let us know and we’ll charge your account at a discounted rate for items you wish to keep.
Refunds
We do not offer cash or credit card refunds, but we’re happy to provide store credit for any unused funds on your account (after deducting free items or promotions you’ve received).
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The first 4 weeks of service are non-refundable and cannot be applied as store credit.
Starting Service
We give you a 3-week grace period from the day you receive your first set of diapers to begin service. Once you start using them, we’ll add you to your delivery route so you always have what you need.
Inventory & Sizing
We keep 2 complete sets of diapers for your baby: one at your home and one in our facility. This ensures you never run short.
If your baby is ready to size up or you need to adjust your supply, just email or call us with 2 business days’ notice and we’ll take back all inventory in the smaller size and issue the next size.
Support
We offer a complimentary diaper fit class via Zoom to help with any fit or leak concerns. You can sign up here: luludew.com/classes-and-events.
Delivery Reminders
We send two text updates on delivery day: one when the driver starts the route and another when your delivery is complete. We recommend setting a phone reminder as well, since texts aren’t always guaranteed.
Missed Pickups
If your soiled diapers aren’t out for pickup, we’ll still leave your clean set.
To keep your service running smoothly, you can:
- Drop the missed bag at our facility during business hours.
- Schedule a $30 mid-week pickup.
- Do nothing if you have enough diapers at home, the following week we’ll only pick up your soiled diapers and will not drop off a new set.
Lost or Damaged Diapers
Please make sure your delivery spot is secure. Lost or stolen diapers will be billed at replacement cost. Damaged or compromised diapers (from missed pickups or improper washing) will also be billed.
Gift Cards & Store Credit
Gift cards can be used for service or products on our site. If you cancel with remaining funds, they’ll be issued as store credit.
Multi-Unit Buildings
We’re happy to deliver to locked buildings with a key, code, or scanner. Without access, we’ll leave diapers at the main gate. Please note that lost/stolen items will be billed.
Minimum Commitment
Our service has a 4-week minimum so you can truly experience the benefits of cloth diapering. The initial 4 weeks are non-refundable.
Our Promise to You
We’re a small, boutique company committed to making your diapering experience easy, reliable, and personal. We love helping families make sustainable choices and we’re always here for your questions, big or small.
By starting service, you authorize Luludew to charge your card for weekly payments until you request cancellation, and you agree to these terms and conditions.