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Learn tips to diaper your baby… your way!

rental manual

How to handle your diapers

It is not necessary to rinse or soak Luludew’s cloth diapers. We have spent a great deal of time developing our unique wash formula so that your diapers return to you clean and sanitary. For older children, you may shake off any loose stool into your toilet, and then deposit the soiled diaper in the container and leave the rest to us.

Also, we ask that you do not use Regular Formula Desitin due to the amounts of cod liver oil and zinc oxide used and is not the best option for you baby’s sensitive skin. This particular formula permanently stains and damages the diapers. You can use any other kind of baby ointment, the only ointment we ask you do not use is Regular or Original Formula Desitin or any barrier cream that has cod oils. We appreciate your cooperation.

Please refer to this website that gives you countless low toxicity options that are free of dangerous chemicals

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Diaper pick up & delivery

A diaper container is provided as a rental with your first delivery. Line your container with the re-useable bag used to deliver your diapers as it will have your account details attached.

On your specified delivery day, please leave the bag of used diapers out on your porch or other pre-designated area. If you have a particular area for pick up please notify our office or your driver so that we can log this on to our route schedule.

Your delivery day and time is determined by your geographic location. Under normal circumstances your driver will be at your home at approximately the same time each delivery day. If there is a change in the route for any reason, we will sent you a text notification.

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If you have forgotten to leave out your diapers

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We will still drop off clean diapers the first time you forget to put your bag out. The next week we will deliver the amount of diapers based on your past usage and pick up 2 weeks worth of diapers. However, we cannot deliver clean diapers if there is no pick up of used diapers for two (2) weeks in a row. We will need to assess a $15 charge for the driver to pickup the soiled diapers as they can not sit for longer than 2 weeks.

We will send out a courtesy text message every week to remind you to leave out your diapers. If for some reason you are not receiving the text messages, your carrier may have blocked the text messaging service. To unblock follow these steps:

  • Write “XLN47415” in a text message
  • send it to 88202
  • you will receive this message confirming your subscription.
  • This means you will start receiving text message reminders.

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Diaper Count

On your first two (2) deliveries we will bring you the number of diapers which you have ordered when you signed up. Beginning with the third delivery we will place you into a rotation system, which means that the number of used diapers you turn in one week will be returned to you the following week up to the maximum number of your weekly diaper order. This will alleviate storing extra diapers in your home that are not being used. We assume that if you do not return all of your diapers soiled that you will still have clean diapers at home to supplement your next weeks delivery.

If you are finding that you are running short of diapers, you may wish to increase your weekly rental number. To minimize confusion for your monthly bill, our diaper service charges one set fee to rent diapers up to 80 newborn, 70 infant, 60 regular, & 50 toddler diapers per week per child. In our experience this is a suitable amount for most children. Simply call us if you need to increase the amount you are receiving and we will assess if there will be a price increase at that time. As a courtesy, we will add 10 diapers the first 2 weeks at no additional charge

In order to make adjustments to your service in time for your next delivery, please call our office 2 days prior to your delivery date.

Clean Diapers should only be turned in after you have spoken to us on the phone about a vacation, a size change, or a number drop. Please do not turn in your clean diapers unless you have spoken to the office because this will always throw your number and count off.

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Billing

For your convenience, our diaper service is billed and payable in advance every four weeks. Your billing cycle begins on the first day our driver comes to pick up your diapers. At your demo, we will establish your account by accepting MasterCard, Visa, and American Express. We will create a automatic, reoccuring charge every 4 weeks automatically. Every time your card is charged, we will send you an email receipt. We will save your credit card information through a secure credit card processing company. If you need to purchase additional items, they will be charged to your credit card on file. For your convenience, we offer package specials which allow you to purchase weeks in advance and receive the benefit of free weeks of service and free covers depending on the package you choose. Please note that there are no cash or credit card refunds for our service and when a package is not fullfilled, store credit will be issued for remaing weeks not used minus any free items you received. Store credit will remain on file for 1 year. Any credit not redeemed in that time will be lost.

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Pre-birth delivery

If you book your office demo in time, you will have your diapers in your home 2 weeks before your due date. Typically, the normal weekly rental charges do not start until after you bring the baby home. We hold service up to 3 weeks from your demo date. However, if you have had the pre-birth delivery in your home over 4 weeks without activation or without contacting us with extenuating circumstances, charges will begin to accrue on your account. If you find you wish to start using the cloth at a later date after the baby has arrived, please call us immediately and make arrangements to turn in all the diapers clean and dirty so you will not waste your pre-paid weeks of service. We can restart you at a later date, however you will be charged a minimum of 1 week against your credit.

Our minimum commitment is four (4) weeks, and this first four (4) weeks is not refundable. This payment is due at your demo date. We will be unable to leave a delivery unless payment has been made.

Please remember to notify us within a couple of days of the birth so you don’t get caught short on diapers!

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Holiday Service

Babies don’t stop, and neither do we! While our office may have shortened hours, our Drivers here at Luludew have decided to work many recognized Holidays. We will send you notice of any revised delivery schedule 1 to 2 weeks prior to any major holiday so you can be sure to get your diapers out for pick up. We can happily accommodate any special arrangements you may need to make on these special days such as different pick-up/drop-off locations or partial loads. Please see our Vacation Policy for more information.

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Vacations

Prior to going on your vacation, we do ask that you give about 1 to 2 weeks notice to make sure we can make proper pick up arrangements. Since we are a weekly rental service, we need to be notified of the hold so that we can arrange for the driver to skip your home while you are away. Usually vacation holds are only for a week or more.

If you find that you will be away longer than 3 weeks, we will need to pick up all your diapers and accessories and reissue them when you return.

When you go on vacation or suspend your service we will continue reoccurring billing as normal but refund your card for the number of weeks you have been on hold.

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Moving

It is very important to call us PRIOR to moving, especially if you are going to be relocating out of our service area. Two (2) weeks prior is a good amount of time to give us a call. We will ask for a forwarding address and/or telephone number to contact you regarding any refunds or amounts due after the termination of service.

If you are moving within our service area this could result in a day of service change, and for this reason we need ample time to make the changes so that your service is not interrupted.

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Ending Service

To discontinue your service we require a minimum of one (1) week notice in advance of your next scheduled delivery day. After notifying us, it is your responsibility to keep track of your ending date and round up all diapers, put them into the reusable bag and set them outside with the diaper pail for final pickup. At that time, the final diaper count audit is done and you will be contacted regarding any refunds or charges due. Remember, there is a three dollar ($3) per diaper fine for any damaged or unreturned diapers, and it can add up fast! If you choose to keep the diaper pail, you may purchase it for $15.00 plus tax.

As parents, we know that the day your child no longer needs diapers may be almost as exciting as the day he or she was born. We hope that during the “diapering period” of your baby’s life that our service was everything and more than you hoped for from a diaper service. We will also try and make your transition from diapers as simple as possible.

If financial matters are prompting your termination, you may wish to consider the following: The average parent has found the price difference between doing it themselves and diaper service is only about $2.00 a week. This is taking into consideration soaps, water, electricity, wear and tear, finding the high quality diapers themselves, plus your time and labor. Also, if you are washing them in shared machines, such as an apartment complex or public Laundromat, make sure to find out the policies regarding possible spread of bacteria and other peoples feelings on sharing machines used for cleaning body waste. You also need to remember there is no sure way to make sure all residual chlorine and other unsafe chemicals have been totally removed in a home grade machine.

For plastic (disposables), most parents have found there to be a 15% INCREASE in your monthly costs versus our diaper service, in addition to the impact on the environment, and the unhealthy chemicals and materials coming into contact with your baby. Even though disposables advertise that they keep wetness from your baby’s skin and you can sometimes leave them on a little longer, body waste mixes with those dangerous chemicals to form gases that stay trapped in the diaper and thus against your baby’s tender skin.

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